Getting started

Sending your first rate proposal

Five steps from a blank agency to a sent proposal. Roughly 15 minutes with screenshots.


This is the fastest path from signup to your first proposal in a client's inbox. Each step takes about 2-3 minutes.

Step 1 · Add a sector

A sector is the self-contained set of roles, shifts and on-costs for one niche you operate in. Go to Settings → Sectors and click "Add sector".

1Step
Settings page showing the Sectors tab with the Add sector button highlighted
Settings → Sectors. Click "Add sector" to open the starter-pack picker.

Step 2 · Pick a starter pack

Pick the pack that matches what you place into. Driving, Healthcare, Industrial, Construction or Hospitality. The pack drops in all the standard roles, shifts, cost items and on-cost defaults in one click. You can edit anything afterwards.

2Step
The Add sector modal showing the five built-in starter packs as radio options
Each pack carries pre-baked roles, shifts and on-cost defaults. You can also add a custom blank sector.

Step 3 · Tweak the sector defaults

Open the sector and check the pay rates and margin. Most agencies adjust the rates to match what they actually quote in their market — the pack ships with sensible UK averages but every agency is slightly different.

3Step
Sector detail view with the Roles tab open showing per-role pay rates per shift
The sector's own settings live behind tabs: Shifts, Roles, Cost items, Quote defaults, Framework caps, Rate add-ons, ToB clauses and Content boilerplate.

Step 4 · Add your branding and upload your Terms of Business

Settings → Identity. Upload your logo, set your primary and secondary brand colours, add your registered office address. Every proposal you send from now on uses your branding.

4Step
Settings Agency tab showing logo upload, primary colour, secondary colour and address fields
Logo, brand colours and address all live here. They flow through to every proposal and Terms of Business PDF.

Then Settings → Terms of Business (Temp). Drop your existing ToB .docx in. We parse it into editable clauses you can re-order, re-word, and mark optional. No .docx yet? You can use our standard template until you have one.

Terms of Business upload screen with a file drop zone and parsed clauses below
Once parsed, each clause is editable inline. Drag to re-order.

Step 5 · Build and send the proposal

Dashboard → "New rate proposal". Type the client name (or pick from the list if they already exist). Pick the sector. Enable the roles you're placing and tick the shifts that apply. Set the pay rate per shift. The bill rate and margin update live as you type.

5Step
Proposal builder showing the client picker, role list and live preview on the right
Left panel: pick client, enable roles, set rates. Right panel: live PDF preview that updates as you edit.

When you're happy, click "Save & Send" top right. Add the recipient email, hit send. The client gets a unique link to view the proposal in their browser — no PDF attachment, no account required on their end.

Send proposal modal with recipient email field and a send button
The send dialog also shows a summary of the quote shape and any warnings before you fire it off.

What happens next

You see when the client opens the link, when they view the proposal, and when they accept or decline. Status updates appear in real time on Dashboard → Proposals.

Stuck on any step? Click "Take a tour" in the sidebar — we have an in-app guided tour for this exact flow that highlights every click target.

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Last updated: 2026-06-29. Did this not answer your question? Click the chat bubble bottom-right or email hello@ratecalc.io.

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